Terms and Conditions

1. Introduction

This document outlines the terms and conditions that govern your use of Hebosa, whether you are a Tasker providing services or a Poster requesting them. It explains your rights and responsibilities, including important details about payments, cancellations, disputes, and what to expect if something goes wrong. Our goal is to ensure a clear understanding between all parties using Hebosa’s platform.

Effective Date: 16 October 2024

2. Applicability of the Terms & Conditions

By accessing or using the Hebosa platform—whether as a Tasker offering services or a Poster requesting them—you agree to be bound by these Terms & Conditions in their entirety. Your continued use of the platform signifies your understanding, acceptance, and compliance with all the terms set forth herein.

All users, including both Taskers and Posters, are required to follow the Hebosa Code of Conduct, which constitutes an essential part of these Terms & Conditions.

3. Terms and Definitions

In these Terms & Conditions, the following terms shall have the meanings set forth below:

Tasker: : A Tasker is an individual or entity who offers services—such as interpretation, local guidance, business support, or other related assistance—through the Hebosa platform. A Tasker is officially recognized when their profile is verified and approved by Hebosa, making them eligible to receive and accept service requests from Posters
Poster: A Poster is an individual or entity who uses the Hebosa platform to request services from Taskers. Posters may browse available services, submit service requests, and communicate with Taskers to arrange service details.
Platform: The Hebosa website, mobile applications, and any related technology, tools, or services offered to facilitate connections between Taskers and Posters. At this stage, Hebosa does not charge any fees or commissions, and is solely acting as a neutral connector between the two parties. All payments and arrangements are handled directly between Posters and Taskers.

4. Legal Entity

Hebosa is currently operating as an MVP (Minimum Viable Product) platform, developed and maintained for the purpose of testing and validating its core concept: connecting users (Taskers and Posters) for translation, local guidance, and other related services. At this stage, Hebosa is not yet a formally registered legal entity and does not operate as a commercial business.

All interactions facilitated through Hebosa are conducted directly between users. Hebosa does not collect payments, charge fees, or act as an agent on behalf of either party. As the platform evolves, it may transition into a registered legal entity, and this section will be updated accordingly to reflect its official status.

5. Payments and Taxes

At this MVP stage, Hebosa does not process or collect any payments between Posters and Taskers, nor does it charge any fees or commissions. All financial transactions are made directly between users, and Hebosa acts solely as a neutral facilitator.

As a Tasker, you are fully responsible for determining and fulfilling your own legal and tax obligations related to the services you provide. This may include, but is not limited to, income tax, VAT, sales tax, or any other relevant charges in your country or region. You are also responsible for issuing invoices or other required documentation to the Poster in accordance with applicable laws.

As a Poster, it is your responsibility to ensure any payments to Taskers comply with your local regulations and to request documentation when needed.

By using Hebosa, all users agree that Hebosa is not a party to any financial transaction and bears no responsibility for payment processing, invoicing, or tax reporting.

6. Intellectual Property and Use of Content

All content on the Hebosa platform—including but not limited to text, graphics, data, design, HTML code, photographs, videos, software, and other materials (collectively, "Proprietary Material")—is either owned by Hebosa or used with proper authorization from the respective owners.

Users are prohibited from copying, downloading, reproducing, modifying, distributing, or otherwise using any Proprietary Material without the prior written consent of Hebosa or the respective content owner.

However, content created and shared by users (Taskers or Posters) through the Hebosa platform remains the intellectual property of the respective users. By using Hebosa, users grant Hebosa a limited, non-exclusive, worldwide license to use, display, and distribute such user-generated content solely for the purpose of operating and promoting the platform.

All Proprietary Material is protected under applicable intellectual property laws across all media and technologies.

7. Quality of Information

Users acknowledge and agree that Hebosa acts solely as a platform to facilitate connections between Taskers and Posters, and does not guarantee, warrant, or assume any responsibility or liability for the accuracy, completeness, reliability, or quality of any services or information provided by users on the platform.

Taskers are solely responsible for the accuracy, completeness, and quality of the services they offer and the information they provide.
Posters are solely responsible for exercising their own judgment and due diligence when selecting and using services on the platform.

Hebosa shall have no liability whatsoever for any loss, damage, claim, or dispute arising directly or indirectly from the use of the platform, any services offered through it, or any information provided by users.

Users agree to indemnify, defend, and hold harmless Hebosa, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with their use of the platform or services.

8. Warranties and Availability

Hebosa does not guarantee that the platform, website, or services will be uninterrupted, error-free, or other harmful components. Hebosa expressly disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Hebosa reserves the right, at its sole discretion and without prior notice, to modify, suspend, discontinue, or restrict access to any part of the platform, its features, content, or services at any time. Users acknowledge and accept that Hebosa shall not be liable for any losses or damages arising from such modifications, suspensions, or discontinuations.

9. Disclaimer and User Reviews

Hebosa strives to provide accurate and reliable information on its platform; however, due to the possibility of human error, Hebosa cannot guarantee the complete accuracy, reliability, or quality of any information, services, or experiences offered through the platform.

Hebosa expressly disclaims all warranties and conditions, whether express or implied, including but not limited to the availability, reliability, or quality of the platform, services, and user-generated content.

Hebosa is not responsible for any errors, inaccuracies, or faults in content or information provided by users, whether Taskers or Posters. Furthermore, Hebosa does not endorse any particular user, service, product, or entity mentioned within user-generated content on the platform.

To help maintain and improve the quality of services on Hebosa, users are encouraged to submit honest and constructive reviews and feedback about Taskers and Posters after completing services. These reviews help other users make informed decisions and contribute to the overall trustworthiness and transparency of the platform.

By submitting reviews, users acknowledge that their feedback will be visible to others and agree to provide truthful, respectful, and lawful comments.

10. Liability

Hebosa’s responsibility is strictly limited to providing and maintaining the platform as a medium for users to connect. Participation in any services, tasks, or events arranged between Taskers and Posters is entirely at the users’ own risk.

Hebosa shall not be liable for any direct, indirect, special, incidental, consequential, or punitive damages arising out of or related to the use of the platform or the services provided by users through the platform, regardless of the legal theory, including but not limited to negligence.

Users expressly agree that Hebosa’s total liability, if any, shall in no event exceed any amount actually paid by the user through the platform; however, since Hebosa currently does not process payments, Hebosa disclaims any liability related to financial transactions between users.

By using Hebosa, users acknowledge and accept full responsibility for their engagement with other users and agree to hold Hebosa harmless from any claims, losses, or damages.

11. Issues and Complaints

Hebosa is committed to assisting users with any issues or complaints related to the use of the platform or services. If you encounter any problem, you must contact Hebosa promptly to seek resolution.

Taskers and Posters agree to notify Hebosa within 24 hours of any issue arising from a service or task and to cooperate in good faith to resolve the matter.
In the event of a no-show or significant dissatisfaction caused by deviations from the agreed service, the affected user may be entitled to a refund or other remedies as applicable. However, since Hebosa currently acts only as a facilitator and does not process payments, any financial resolution must be handled directly between users.
Users are responsible for any damages or losses resulting from their own actions or failures to fulfill their obligations under these Terms.

Any claim or complaint against Hebosa regarding its platform or services must be submitted in writing within 14 days of the relevant event or service. Claims received after this period may be rejected and the user may forfeit any rights to compensation.

To the extent permitted by law, these Terms & Conditions and the use of the Hebosa platform are governed by the laws applicable in the country where Hebosa is registered or operates. Any disputes arising out of or related to these Terms shall be resolved through binding arbitration or the competent courts of that jurisdiction, as determined by Hebosa.